Palma de Mallorca Airport
Complementary passenger services in the Terminal and Modules
Palma de Mallorca Airport has a series of complementary services in the terminals that facilitate the stay of passengers, their companions and visitors in general.
Some of these services are priced or available only for passengers and not for the general public, as they are located in the boarding area..
Please note that some of these services do not operate 24 hours a day or may be temporarily disabled during the winter season for maintenance or other reasons. Please call if you are unsure of the exact location or hours of operation.
The following services are located in the Airport Terminal and its Modules A, B, C and D .
- Airport information
- There are several customer service points in the passenger terminal, their telephones are 902 404 704 / (+34) 91 321 10 00. They attend on:
- Passenger Terminal:
- level 0, Arrivals hall.
- level 2, check-in area B.
- level 2, check-in area E.
- level 4, Boarding area.
- level 4, Departures hall (Passenger information).
- Module C :
- level 1, Boarding area.
- Tourist information
- Consell de Mallorca Tourism agency:
Passenger Terminal level 0, Arrivals hall.
Get all the information about the car rental companies in Palma airport (office location at terminals, schedulle, current promotions) at car rental Palma airport.
Passenger Terminal level 0, Arrivals hall and baggage claim hall.
Passenger Terminal level 2, Departures hall.
Module A level 1, Boarding area.
Module C level 1, Boarding area.
Module D level 1, Boarding area.
Zona Genaral parking building, level 0.
Passenger Terminal level 0, Arrivals hall
Baggage wrapping machine are next to the check-in counters, at Departures areas. To get this service, leave your baggage to the Safebag staff. If you don't want the wrapping machine covers the baggage wheels and handle, you must inform the staff.
Passenger Terminal level 2, check-in area.
Module A level 1, Boarding area.
Module B level 0, Boarding area.
Module C level 1, Boarding area.
Module A level 1, Boarding area.
Mallorca airport has several lounges for passengers with boarding passes. They are lounges where you can rest, with relax loungers, modular armchairs, spaces for personal luggage and recharging points for mobile devices. They have perimetrically enclosed areas with relaxation sofas, televisions, central support table and high comfort armchairs. They are located in modules B and C.
Module C. Floor 1. Boarding
Module C. Floor 2. Boarding C60-C61
Module B. Floor 0
Airport have 28 Heart Rescue Areas (Semiautomatic External Defibrilator) which aims to assist passengers in case of heart attack, strategically located.
Distributed in each level of the Passenger Terminal: public areas, Departures hall and Arrivals hall, and exclusive areas for passengers boarding and baggage claim.
Modules A, B, C and D, Boarding areas.
General parking building, level 4, main hall.
Palma de Mallorca Airport has drinking water fountains distributed throughout the airport.
Spaces adapted to the needs of passengers' pets, visitors or companions. They have fencing with explanatory signs and benches, a pet fountain and litter garbage cans with bag dispensers.
Module C level 1, Boarding area C48
While the airport has several last-minute currency exchange offices, you can now also receive your foreign currency at home, ensuring that the currency you require is available at the most favourable exchange rate. Book now
Global Exchange
Passenger Terminal level 0, baggage claim hall.
Module A level 1, Boarding area.
(+34) 900 855 550
Best and Fast Change
Passenger Terminal level 2, check-in area.
Fast Lane pass is a quick access that allows passengers to cross the Departures security checkpoint skipping queues and waiting times. More information Fast Lane - Quick access.
You can find all information about halls for hire in the airport, location and features at Lounges for hire in the airport.
You can find all information about internet public access devices, Wi fi and how to connect at Internet public device access and free Wi fi.
Currently, Majorca airport doesn't have Left luggage office.
Free service provided for lost property at the airport.
For lost objects in the aircraft, contact your airline company.
Passenger Terminal level 0, Arrivals hall.
(+34) 971 789 456
Please to consult.
pmiobjhallados@aena.es
Lost property claim form (in Spanish).
- Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Palma Mallorca airport:
- Easy Jet (Menzies Aviation)
- Lost luggage: (+34) 902 599 900 || (+34) 971 787 541.
Ground floor, baggage claim hall. - Eurowings
- Lost luggage: (+34) 900 649 635.
Ground floor, baggage claim hall. - Groundforce
- Lost luggage: (+34) 902 190 271.
Ground floor, baggage claim hall. - Jet2.com
- Lost luggage: (+34) 971 787 714.
Ground floor, baggage claim hall. - Ryanair
- Lost luggage: (+34) 971 789 014.
Ground floor, baggage claim hall. - South Europe Ground Services
- Lost luggage from airlines:
Aer Lingus: (+34) 918 36 22 65.
British Airways: (+34) 900 03 10 73 / (+34) 910 507 549.
Iberia / Air Nostrum: (+34) 913 336 702 / (+34) 900 111 342.
Vueling: (+34) 900 64 50 00 / (+34) 933 787 878.
Ground floor, baggage claim hall. - Swissport
- Lost luggage: (+34) 971 787 933 || (+34) 971 787 409.
Ground floor, baggage claim hall.
Post office: Passenger Terminal level 2, Departures hall.
Mailbox: Passenger Terminal, public areas level 2 and level 4.
Medical centre first aid:
Passenger Terminal level 2, Departures hall.
(+34) 971 789 292
24 hours.
Passenger Terminal level 0, Arrivals hall.
Passenger Terminal level 2, Departures hall.
Please to consult.
(+34) 971 789 140
You can find all these airport meeting points at people with reduced mobility section.
Palma airport disposes of restaurant and cafeterias service conveniently situated on the Passenger Terminal and Modules A, B, C and D, on public areas and exclusive passengers areas.
Civil Guard (Guardia Civil)
Immigration affairs, VAT refund and weapons Inspection.
Passenger Terminal level 2, Departures hall.
24 hours.
(+34) 71 789 325
National Police (Policía Nacional)
Immigration affairs, passport controls, and airport security.
Passenger Terminal level 2, Departures hall.
24 hours.
Palma airport disposes of shopping areas conveniently situated on the Passenger Terminal and Modules A, B, C, and D, public areas and exclusive passengers areas, with food shops, Duty Free, gifts and fashion and accessories shops.
To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident, and the purchase value for each establishment must be over €90.15. You must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office before checking in your luggage.
VAT refund receipts stamp office (Guardia Civil):
Passenger Terminal level 2, Departures hall.
DIVA process - Electronic validation:
If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in the check-in areas.
In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport, or send the sealed/validated invoices to the establishment in question to make the refund.
VAT refund office:
Global Exchange: Passenger Terminal level 0, baggage claim hall.
Global Exchange: Module A level 1. Boarding area
Global Exchange: (+34) 971 261 130 / (+34) 900 855 550
Best and Fast Change: Passenger Terminal level 2, check-in area.
More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.
Get all locations, features and opening hours about VIP lounges at Palma de Mallorca airport.
Please counsult Civil Guard (Guardia Civil) airport.
If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com.
