Services for disabled or reduced mobility travellers (PRM passengers)

In compliance with the regulation of the European Parliament (EC) 1107/206, the Palma de Mallorca Airport offers free attention and assistance to passengers with reduced mobility (PMR).

This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the Palma airport airport.

* Special needs

If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

PRM Services for passengers with reduced mobility

This service is free and can be ordered by Internet through his link of the Public Corporation AENA, or the following contact number: (+34) 91 321 10 00.

Contact for people with hearing and/or speech impairment: Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
It will open a new pop up; click on "Persons with impaired hearing", down right .

Remember

Please request this assistance at least 48 hours prior to your flight.
This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

PRM meeting points

PRM meeting points are distributed inside and outside the Palma airport main Passenger Terminal, and in the airport parking area.

Passenger Terminal - Palma airport

PRM meeting points per floors

Outside level 0, bus stop.
Level 0, Arrivals forecourt terminal.
Level 2, Departures forecourt terminal.
Level 2, Departures hall (2 PMR meeting points).

Parkings Palma airport

PRM meeting points at parking areas

General parking building, level 4.

PMR Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com.