Palma de Mallorca Airport
Passenger terminal and Modules
The airport of Palma de Mallorca consists of a Passenger Terminal building that communicates with four independent boarding modules: Module A, Module B, Module C and Module D.
The Passenger Terminal building consists of three levels open to the public and passengers (level 0, 2 and 4). Boarding Modules A, B and D disposes of two plants each one (level 0 and 1), while the boarding Module C, has only one level (level 1).
Due to its warm climate and its famous transparent waters, the island of Mallorca is considered an area of great tourist interest, so its passenger traffic is mostly international, especially during the summer season, with about 25 million passengers per year in total, a figure that only surpassed in Spain by Adolfo Suárez Madrid-Barajas airport and the Barcelona-El Prat airport .
In general and by country data, Germany is the country that contributes with the most passengers, followed by Spain and the United Kingdom.
The airport of Palma de Mallorca is also popularly known as Aeropuerto Son Sant Joan.
Flight classification: Schengen and others
Flights are usually classified in three groups, depending on their origin or destination. Schengen, EU Non Schengen and third countries.
Schengen Associated Countries:
Flights, from or to countries which signed the Schengen Agreement.
Citizens of these countries may move freely across the interior borders. International Inter-Schengen flights as well as domestic flights are subject to the Schengen Agreement. The Schengen territory is composed by: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Republic Czech, Romania, Slovenia, Slovak Republic, Spain, Sweden and Switzerland.
Non Schengen EU Countries:
Flights, from or to countries, belonging to the European Union, which did not sign the Schengen Agreement.
Citizens of the following countries may not move freely across the inter-Schengen borders: Ireland and Cyprus.
Third Countries:
Flights, from or to countries, not belonging to the European Union, which did not sign the Schengen Agreement.
Palma de Mallorca airport Terminal and Modules
Passenger Terminal - Palma airport
The Passenger Terminal building consists of three floors open to the public and passengers (level 0, 2 and 4), and communicates the interior of the enclosure with the exterior through the Arrivals hall on the level 0 with pedestrian access, and the Arrivals hall with access by road.
The Passenger Terminal also communicates the Departures hall (level 4) with the General Parking Building, by means of an aerial walkway, mechanized and covered, 260 meters long.
From the Boarding area of the Passenger Terminal, the boarding modules A, B, C and D can be accessed independently.
The Passenger Terminal at Palma de Mallorca airport has the following services:
Flights: Terminal Departures
Departures hall: level 2 and 4.
Ticket offices for airlines operating at the airport.
Access to the Boarding Modules for domestic and international flight Departures.
Check-in:
Departures hall: level 2.
204 domestic and international check-in counters, distributed in 6 areas: level 2.
12 of them are special baggage check-in counters: level 2.
Self check-in: Air Europa (level 2).
You can check the distribution of the check-in counters in the Check in and Boarding gates section.
Boarding area:
The access to the Boarding area (Modules) is via the Departures security filters, located on the 2nd floor, behind the check-in counters. Next to the security filters, there is also the Fast Lane / Fast Track (quick access to the boarding area). Once inside the boarding area, each module provides access to its respective boarding gates, with passport control if the destination requires it.
Boarding gates:
The Boarding gates are distributed throughout four independent boarding modules (Modules A , B, C and D). You can find more information in the following tabs on this page, or in the Check in and Boarding gates section.
The airport has a total of 86 numbered Boarding gates (69 physical, some with double or triple numeration) throughout the four Boarding Modules, and a total of 25 fingers or jet bridges.
Flights: Terminal Arrivals
The airport has a single Arrivals hall located in the Passenger Terminal, regardless of the module to which the flight arrives.
Arrivals hall: level 0.
Domestic and international flight Arrivals.
Baggage claim, immigration control and Customs:
The airport has a single baggage claim area located in the Passenger Terminal, regardless of the Module to which the flight arrives.
Level 0, Exclusive area for passengers.
Arrivals area has passport checkpoint depending on the flight origin.
18 baggage carousel, two of them baggage carousel for special baggage.
Customs: level 0, baggage claim area.
Lost luggage: level 0 and 2, Arrivals hall.
Available services at Passenger Terminal by floors
Level 0:
Arrivals hall.
Baggage claim area.
Civil Guard (Guardia Civil: customs).
Lost luggage.
VAT refund.
Airport information.
Tourist information.
Lost and found.
Meeting point.
PMR meeting point.
Shopping and restaurants area.
Cash dispensers ATM.
Money exchange (baggage claim area).
4 defibrillators distributed in areas.
Tour operators.
Wifi internet and access devices.
Mailbox.
Bus stop - Arrivals (outside).
Taxi stand - Arrivals (outside).
Private bus station and private and shuttle transfers (outside).
Baby changing facilities.
Dog toilets (garden in front of Module A).
Toilets.
Level 2:
Departures hall.
Ticket offices for airlines operating at the airport.
Check-in counters.
Self check-in: Air Europa.
Baggage wrapping services.
Lost luggage.
Access to the Boarding Areas (security checkpoint).
Fast Lane / Fast Track (quick access to the boarding area).
Receipts stamp for VAT refund ( Guardia Civil).
VAT refund.
Airport information.
3 PMR meeting point.
Civil Guard (Guardia Civil: customs and weapons control department).
National Police (Policía Nacional).
Shopping and restaurants area.
Pharmacy.
Valldemossa VIP lounge.
Cash dispensers ATM.
Money exchange.
First aid - Medical service.
3 defibrillators, Departures hall.
Tour operators.
Wifi internet and access devices.
Post office.
Bus stop - Departures (outside)).
Taxi stand - Departures (outside).
Dog toilets (Soarium area)
Toilets.
Level 4:
Airport information.
Passenger information.
Shopping, press and restaurants area.
3 defibrillators (Boarding area).
Wifi internet and access devices.
Air-bridge connecting to the General parking building.
Mailbox.
Toilets.
To obtain more information about these services, please visit the complementary services section.
Module A - Palma airport
Module A of Palma de Mallorca airport is the former Terminal A of the airport. The Module (also dock or concourse) is a separate block consisting of two plants - level 0 and 1-, both plants entirely dedicated to the Boarding area with their corresponding Boarding gates, reason why only properly documented passengers have access to this zone.
Module A is usually closed during the winter months, but can be opened to passenger traffic during those months depending on the needs of the airport.
Module A has the following services:
Flights: Module A Departures
Boarding area:
Level 0 and level 1.
Domestic and international flight Departures, usually non-Schengen destinations, UK and Ireland, and third countries.
Module A is accessed from the 2nd floor of the boarding area of the passenger terminal, after passing through security checks and through passport control if the destination so requires.
Boarding gates:
- Level 0: 6 Boarding gates with the following numbering: A1-A2, A3-A4, A5-A6, A16-A17, A23-A24, A25-A26 and A27-A28.
- Level 1: 8 Boarding gates with jet bridge and with the following numbering: A8, A10-A11, A12-A13, A14, A16-A17, A18-A19, A20-A21 and A22 (Total, 13 Boarding gates numbered).
Flights: Module A Arrivals
Domestic and international flight Arrivals.
Passengers disembarking in Module A should go to the baggage claim area of the Passenger Terminal.
Arrivals hall: The airport has a single arrivals hall located in the Passenger Terminal level 0, regardless of the module to which the flight arrives.
Baggage claim, immigration control and Customs:
Passenger Terminal, level 0.
Arrivals area has passport checkpoint depending on the flight origin.
18 baggage carousel, two of them baggage carousel for special baggage.
Customs: level 0, baggage claim area.
Lost luggage: level 0 and 2, Arrivals hall.
Available services at Module A by floors
Level 0:
Boarding area.
Boarding gates A1-A2, A3-A4, A5-A6, A16-A17, A23-A24, A25-A26 and A27-A28.
Cafeteria.
Wifi internet.
Level 1:
Boarding area.
Boarding gates A8, A10-A11, A12-A13, A14, A16-A17, A18-A19, A20-A21 and A22.
Access to the common Boarding area of the Passenger Terminal.
Passport checkpoint.
Vat refund.
Shopping, press and restaurants area.
Childrens play area.
Cash dispensers ATM.
Money exchange.
3 defibrillators.
Wifi internet and access devices.
Toilets.
To obtain more information about these services, please visit the complementary services section.
Modulo B - Palma airport
Module B of Palma de Mallorca airport is the former Terminal B of the airport. The Module is a separate block consisting of two plants - level 0 and 1, both plants entirely dedicated to the Boarding area with their corresponding Boarding gates, reason why only properly documented passengers have access to this zone.
Module B is the smallest module and operates regional Air Nostrum flights with Menorca and Ibiza (Interislas), and some other cities of Spain. It is usually closed during the winter months, but can be opened to passenger traffic during those months depending on the needs of the airport.
Module B has the following services:
Flights: Module B Departures
Boarding area:
Level 0 and level 1.
Regional flight Departures (usually Menorca, Ibiza and other Spanish cities).
Air Nostrum Ticket offices and information.
Module B is accessed from the 2nd floor of the boarding area of the passenger terminal, after passing through security checks and through passport control if the destination so requires.
Boarding gates:
Level 0: 8 Boarding gates with the following numbering: B30, B31, B32, B33, B34, B35, B36 and B37.
The Boarding gates of Module B are on ground-level, so the module does not have jet bridge.
Available services at Module B by floors
Level 0:
Boarding area.
Boarding gates B30, B31, B32, B33, B34, B35, B36 and B37.
Fashion/gifts shop.
Childrens play area.
1 defibrillator.
Wifi internet and access devices.
Toilets.
Level 1:
Boarding area.
Access to the common Boarding area of the Passenger Terminal.
Balcony viewpoint.
Cafeteria.
Wifi internet and access devices.
To obtain more information about these services, please visit the complementary services section.
Module C - Palma airport
Module C of the Palma de Mallorca airport is the largest of all the modules, and is located to the East of the airport. The Module (also dock or concourse) is an independent block consisting of a level (level 1), dedicated entirely to the Boarding area with their corresponding Boarding gates, so that only properly documented passengers have access to this zone.
Module C is usually used for flights to Schengen.
Module C has the following services:
Flights: Module C Departures
Boarding area:
Level 1.
Usually, flight Departures Schengen.
Module C is accessed from the 2nd floor of the boarding area of the passenger terminal, after passing through security checks and through passport control if the destination so requires.
Boarding gates:
Level 1: 27 Boarding gates with the following numbering: C38, C39-C39B, C40, C41-C42, C43-C44, C45-C46, C48, C50, C52, C54, C55, C56, C57, C58, C59, C60, C61, C62, C63, C64, C65, C66, C67, C68, C69A, C69B and C71-C72-C73 (total, 33 Boarding gates numbered).
17 of these Boarding gates have jet bridge.
Available services at Module C by floors
Level 1:
Boarding area.
Boarding gates C38, C39-C39B, C40, C41-C42, C43-C44, C45-C46, C48, C50, C52, C54, C55, C56, C57, C58, C59, C60, C61, C62, C63, C64, C65, C66, C67, C68, C69A, C69B and C71-C72-C73.
Access to the common Boarding area of the Passenger Terminal.
Passport checkpoint.
Airport information.
Shopping and restaurants area.
Mediterráneo VIP lounge.
Childrens play area.
Cash dispensers ATM.
4 defibrillators.
Wifi internet and access devices.
Dog toilets
Toilets.
To obtain more information about these services, please visit the complementary services section.
Module D - Palma airport
Module D of the Palma de Mallorca airport is located to the South of the airport. The Module (also dock or concourse) is a separate block consisting of two plants - level 0 and 1-, both plants entirely dedicated to the boarding area with their corresponding boarding gates, reason why only properly documented passengers have access to this zone.
Module D is usually used for domestic and international flights, generally to Europe.
Module D has the following services:
Flights: Module D Departures
Boarding area:
Level 0 and level 1.
Domestic and international flight Departures, usually to Europe.
Module D is accessed from the 2nd floor of the boarding area of the passenger terminal, after passing through security checks and through passport control if the destination so requires.
Boarding gates:
Level 1: 20 boarding gates with the following numbering: D80, D81, D82, D83, D84, D85, D86, D87, D88, D89, D90, D91, D92, D93, D94, D95, D96, D97, D98 and D99.
10 of these boarding gates have jet bridge.
Boardings using boarding gates odd-numbered are carried out by shuttle bus.
Available services at Module D by floors
Level 1:
Boarding area.
Boarding gates D80, D81, D82, D83, D84, D85, D86, D87, D88, D89, D90, D91, D92, D93, D94, D95, D96, D97, D98 and D99.
Access to the common boarding area of the Passenger Terminal.
Passport checkpoint.
Shopping and restaurants area.
Childrens play area.
Cash dispensers ATM.
2 defibrillators.
Wifi internet and access devices.
Toilets.
To get more information about these services please visit the complementary services section.
Mallorca airport area graphic.
Further information
To obtain more information about these services, please visit the complementary services section.
You may also consult the necessary travel documents before flight, the formalities at your arrival at the airport, or the air passengers rights at aeropuertosenred.com sections .
